Returns & Exchanges

Due to the perishable nature of our premium loose-leaf teas, we can only accept returns on unopened, heat-sealed products or non-food hardware within 30 days of purchase. Your satisfaction is our priority, and we are committed to ensuring you enjoy the finest tea experience.

Return Process

• 1.
  Contact Our Team

  Email our customer support with your order number and the reason for the return to receive a Return Authorization code.

• 2.
  Package Your Items

  Securely pack the unopened tea or unused hardware in its original packaging to ensure it remains protected during transit.

• 3.
  Ship the Return

  Affix the provided return label or ship via a tracked courier service to our London warehouse facility.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the seal is intact, we will issue a full refund to your original payment method within 5-7 business days.